REFUND POLICY

THINGS HAPPEN

SOME DAYS YOU HAVE TO WAIT TO RIDE FOR THE BRAND

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Cancellations can be requested 24 hrs in advance for a non-meal ride and 3 days in advance for a meal ride.

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All rides can be rescheduled a day before the scheduled time.

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Bad weather cancellations are accepted same day.

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HOW TO GET A REFUND OF A RIDE BOOKED ONLINE

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Please email us at sales@sombrero.com to get a refund processed.

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The stable locations are unable to access your payment information and the phone operators at the various locations are also unable to do so.

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If you are unable to access email then please call 1-970-577-6818 and leave a message.

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